Frequently Asked Questions
Everything you need to know before you go!
Where do I park?
There are many different parking options near the Hilbert Circle Theatre, including parking garages and street parking. Parking downtown for a performance can range anywhere from $2 to $10. For more parking information, click here.
Is there accessible parking available?
Accessible parking is available in the Express Park Garage located at 20 North Pennsylvania Street. The garage is attached, via a covered alleyway, to the east entrance of the Hilbert Circle Theatre. For most performances, valet parking is also available allowing you to enter easily through the main entrance of the Hilbert Circle Theatre. For more information, call the ISO Box Office at 317-639-4300. For additional accessibility information click here.
Is there a dress code?
We recommend that you wear what is comfortable for you. When you visit, you may see a broad spectrum of attire for any given performance. A general rule of thumb is business casual for all other performances at the Hilbert Circle Theatre and casual, comfortable for Kroger Symphony on the Prairie.
Masks are required at all times for all guests, regardless of vaccination status in all spaces at Hilbert Circle Theatre, except while eating and drinking in authorized areas. Face shields and gaiters are not approved alternatives to face masks.
I need special seating and access to the auditorium – how do I make these arrangements?
Wheelchair accessible seating is available at all price levels and when purchasing tickets online, seats are marked with an accessible symbol. All entrances and lobbies are accessible via ramps, elevators, or wheelchair lifts. For any special seating arrangements or more information, please contact the ISO Box Office at( 317) 639-4300. Please visit our Accessibility page for more information.
Is there an age restriction for concerts?
There is no age restriction for concerts, but we make a general recommendation for ISO concert attendees to be age 4 and up. No matter what age, everyone is required to have a ticket. The ISO offers a wide variety of concerts for many different ages. See the age recommendations below.
- DeHaan Classical Series: ages 10+
- Printing Partners Pops Series: 10+
- Coffee Classical Series: 10+
- Coffee Pops Series: 10+
- AES Indiana Yuletide Celebration: 4+
- Discovery Concerts: Daytime concerts for school groups specifically for students in grades 3-6
- Community Concerts: 4+
Masks are required at all times for guests ages 2 and up at the Hilbert Circle Theatre.
Are student tickets available?
Yes, student tickets are available for many concerts for $10. Student tickets are subject to a one ticket per student ID limit and may be emailed to you. Please have your current student ID available to show the ticket taker.
Where are the best seats in the house?
This is a matter of personal preference. Seats on the main floor will get you closer to the Orchestra. When there is a piano soloist, some people prefer to sit on the auditorium’s left side to watch the pianist’s hands. When sitting in the Mezzanine, there is a better view of the entire stage, and sound travels very well to this area. For those reasons, some people prefer to sit in Dress Circle or First Mezzanine.
Can I access/print my tickets at home?
Yes! In fact, due to the continued rise of COVID-19 infections, we’re implementing contactless touchpoints for ticketing and entry. Help us keep the Hilbert Circle Theatre as safe as possible by accessing your mobile tickets through your ISO Account on a smart device or printed beforehand when you enter.
I left my ticket at home/lost my ticket. What do I do?
You can access all your tickets digitally through your ISO Account on any internet-ready device. As part of our response to the continued rise of COVID-19 infections, paper tickets will be available only upon request or due to operational necessity.
Where should I eat beforehand?
With the Hilbert Circle Theatre conveniently located in the heart of downtown Indianapolis, there are numerous options for dining before and after concerts. Visit our dining recommendations page of the website.
When do the doors open for ISO performances?
The doors open one hour before each performance.
What happens if I arrive late?
If you arrive after the event has begun, you will be asked to wait in the lobby area until intermission or times/breaks in the performance, and may be seated in alternate seat locations. One of our ushers will assist you when there is an appropriate time to enter the theatre during the performance.
How long do ISO concerts usually last?
It really depends on the performance. Usually, an ISO concert will last about 2 hours, with one 20-minute intermission.
Can I use my cell phone during the performance?
No. Please keep cell phones off or in silent mode during performances in the auditorium.
Can I take pictures inside the hall?
Pictures inside the auditorium are permitted during pre-show, intermission, and post-show. However, photography and/or recording is strictly prohibited during any performance or event.
Where is Will Call located?
Due to the continued rise of COVID-19 infections, Will Call is not available for the 2021-22 season. Contact the ISO Box Office at iso@IndianapolisSymphony.org or (317) 639.4300 if you have any questions.
Do you have a coat check available?
The ISO does provide a coat check for every performance. It is located just off the Main Lobby near the Encore Lounge. For performances with high capacity, we will open an additional coat check located on the 2nd floor. The Coat Check is complimentary.
Where is lost and found?
Items are held at the coat check during performances. Following the performance, items will be held in a secure location and may be claimed by contacting the ISO Box Office at iso@IndianapolisSymphony.org or (317) 639.4300.
Will there be food and drink for sale?
Yes, a limited menu of food and alcoholic and non-alcoholic beverages will be available for purchase. These items may be consumed in designated areas in the lobbies. No food or drink will be allowed in the auditorium. In the interest of safety, no buffet of pastries and coffee will be available at weekday morning coffee concerts.
Can I take food or drinks into the auditorium?
No. Due to the continued rise of COVID-19 infections, no food or drink will be allowed in the auditorium. In the interest of safety, no buffet of pastries and coffee will be available at weekday morning coffee concerts.
Who is the Concertmaster, and what does he/she do?
The Concertmaster will enter the stage just before the concert is to begin. He or she will walk to the center of the stage, and the audience applauds in recognition. The Concertmaster is the orchestra’s front person. He represents the group as a whole and sits first chair in the First Violin section. In January 2020, the ISO selected a new Concertmaster, Kevin Lin.
After the applause, the Concertmaster turns to the orchestra giving a signal to begin the tuning. The Concertmaster also receives acknowledgment from the conductor before the music begins. Symbolically, this acknowledges the orchestra.
About the tuning: The Concertmaster gives a signal to the principal oboe player to play an “A.” The wind instruments (woodwind and brass) sound first and play the note to check the pitch of their instruments. As a team, it’s important to have an orchestra in tune with each other.
When do I applaud?
Applause is held until after a complete composition and not given between movements. When in doubt, refer to your program and watch for the conductor to indicate the appropriate movement or wait until others applaud.
The conductor usually leaves the stage between pieces and will return to the stage to acknowledge continuous applause. If there is a soloist, the soloist will also leave the stage and re-enter with applause.
Is there an ATM inside the theatre?
There is no ATM inside the theatre, but credit cards are accepted at all food, drink, and merchandise stations. If you do need an ATM, the closest available is the Chase ATM located on East Market Street.
Does the ISO have a firearms policy?
Yes, the Hilbert Circle Theatre’s Firearms Policy can be viewed by visiting our Policies page.
Do I need to be vaccinated to attend a Hilbert Circle Theatre concert?
Currently, proof of vaccination or recent negative Covid-19 PCR test (until November 1) will be required to attend all performances and events at Hilbert Circle Theatre concerts. Until November 1, guests may show proof of a recent negative Covid-19 PCR test to gain entry as an alternative to proof of vaccination. Beginning on November 1, only guests who are fully vaccinated (age 12 and older) will be permitted to attend a concert at Hilbert Circle Theatre. Children under the age of 12 are exempt from the vaccine mandate. For complete details, visit IndianapolisSymphony.org/Safety. If you have questions regarding the ISO’s health and safety policy or concerns about accessing the venue, please email the ISO at iso@IndianapolisSymphony.org or call 317-639-4300 to speak with a member of the Customer Care Team.
How can I present my vaccination status?
The ISO is collaborating with Bindle, a software platform accessible by smartphone to give guests a safe, secure and free method to prove their vaccination status. Bindle allows users to store their COVID-19 test vaccine and test records securely. More information is available at joinbindle.com. You may also present a photocopy of your vaccine status or a photo on your phone.
Will food and beverages be served?
A limited menu of food and alcoholic and non-alcoholic beverages will be available for purchase. These items may be consumed in designated areas in the lobbies. No food or drink will be allowed in the auditorium. In the interest of safety, no buffet of pastries and coffee will be available at weekday morning coffee concerts.
What happens if I have purchased a ticket and cannot show proof of vaccination or negative test result?
Guests who cannot show proof of vaccination or recent negative test (until November 1) upon entry to Hilbert Circle Theatre may request a refund or credit to their account by calling the ISO Box Office at (317) 639-4300 during regular box office hours. If you have questions regarding the ISO’s health and safety policy or concerns about accessing the venue, please email the ISO at iso@IndianapolisSymphony.org or call 317-639-4300 to speak with a member of the Customer Care Team.
Will concert capacity be reduced for the 2021-22 season?
Unless notified by public health authorities, the ISO will perform at full capacity for all concerts.
What test results can I use for entry to the Hilbert Circle Theatre until November 1?
Currently, the ISO requires proof of a vaccine or proof of a negative PCR test within 72 hours before the concert start time. After November 1, all patrons must be fully vaccinated against the COVID-19 virus. If you have questions regarding the ISO’s health and safety policy or concerns about accessing the venue, please email the ISO at iso@IndianapolisSymphony.org or call 317-639-4300 to speak with a member of the Customer Care Team.
When will I be able to show my proof of vaccination or negative test (until November 1) at concerts?
The entrances to Hilbert Circle Theatre will open 60 minutes prior to the start of each concert. Guests will be required to show proof of vaccination or negative test upon entry to the theater.
Are children allowed to attend indoor concerts?
Yes. Children under 12 are exempt from the vaccination/negative test policy, but children ages 12-16 still need to present proof of vaccination or proof of a negative PCR test to attend concerts before November 1. After November 1, all patrons ages 12 and older must be fully vaccinated against the COVID-19 virus. All patrons 2 and older are required to wear masks while in Hilbert Circle Theatre.
Does Hilbert Circle Theatre undergo regular cleaning?
The concert hall, lobbies and restrooms of Hilbert Circle Theatre are deep cleaned after every performance. In addition, powerful ultraviolet air purifiers are distributed throughout the theater’s public spaces and auditorium.
For complete details visit IndianapolisSymphony.org/Safety.
Are you hiring?
For information on our open positions, please visit our employment page. If we are not currently hiring for administrative positions, feel free to check out our volunteer page. We are always looking for hard-working volunteers at the ISO, and there are some great perks!
What is the ISO’s fee policy?
Beginning in January 2022, the Indianapolis Symphony Orchestra will be implementing a 7-percent service fee on all online transactions. This fee covers the expense of credit card fees as well as processing and handling costs. Reinstating this fee allows the Symphony to be responsible stewards of our mission to connect the community with live symphonic music.
What is the ISO’s exchange policy?
You can view the ISO exchange policy here.
Can I get tickets donated (free tickets) for my group?
The ISO donates tickets to over 100 non-profit organizations per year for various fundraisers and events. Visit our ticket donations page to find out how you can request a donation from the ISO.
How many tickets make a group order and what is the discount I receive?
The number of tickets that constitute a group sale depends on the series. You can visit the group sales page of our website to see these amounts. Groups receive 10% off if they meet the group minimum and also receive specific accommodations depending on the series they are attending.
What does my donation to the ISO support?
When you support the Indianapolis Symphony Orchestra, you’re not only making a sound investment in our music but also in education, the local economy, and Indiana’s quality of life. Find out what your donation supports by visiting the donors page of our site.
How do I donate online?
You can donate online by simply scrolling down to the bottom of any page of our website and specifying your amount on the bottom left-hand side under “Support Us,” or you can visit the Donate section of our website.
How do I sign up to volunteer?
You can find out more about our volunteer opportunities and sign up to volunteer here.
Can I rent the Hilbert Circle Theatre?
Yes, and we have many room options available in the theatre for rentals, whether it’s a corporate event, meetings, concerts, or weddings. See more info about renting the theatre here.
Do you offer a military discount?
Military personnel and their families who provide proof of active military status can receive a discount of 20% off tickets (limit 2) for select Classical, Pops, Film, and Symphony on the Prairie concerts. Call the ISO Box Office for more info at 317.639.4300.