Exchange Policy

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SUBSCRIBER EXCHANGE POLICY

Lilly Classical Series, Printing Partners Pops SeriesCoffee Classical Series, Anthem Coffee Pops Series, and Bank of America Film Series subscribers may exchange their tickets for any other subscription concert at the Hilbert Circle Theatre, subject to availability. A limited number of tickets will be made available for exchanges to premium concerts.* However, any difference in ticket price will result in an upgrade charge for each ticket.

If any exchange results in a seat of greater value, you will be charged the difference in price, in addition to any applicable fees. Refunds are not available for exchanges into seats of lesser value. Exchanges are not valid for Special Events and Presentations, IPL Yuletide Celebration, Kroger Symphony on the Prairie, Stella Artois Happy Hour at the Symphony, or non-ISO events.

Premier-level donors ($1000+ per year) will not incur exchange fees, regardless of exchange date.

*Premium concert weekends for the 2019–2020 season are January 31 through February 1, 2020, and May 15-16, 2020. For premium concert weekends, exchanges are limited to 100 exchanges per performance weekend.

All sales are final. There are no refunds. Artists, program and dates subject to change.

SINGLE TICKET EXCHANGE POLICY

Rather than charging fees throughout the entire ticketing process, this one-time fee covers all ticket conveniences.  This ticket fee offsets the delivery of your tickets along with any reprinting and allows you to participate in the ISO’s ticket exchange program.  This program authorizes the exchange of tickets, for any reason, into any other ISO performance of equal or lesser value.  Patrons can exchange into higher priced performances; however they must cover the difference in ticket price.  Ticket exchanges must occur at least 48 hours before your scheduled performance and used towards a performance during the same season.

The ticket fee also helps to cover operating costs for the Indianapolis Symphony Orchestra, a nonprofit charitable organization.  From maintaining the historic Hilbert Circle Theatre to operating an in house box office, every dollar raised or earned by the ISO goes directly back to fulfilling the mission of the organization; to inspire, entertain, and educate nearly 300,000 patrons each year.

All sales are final. There are no refunds.

WEATHER POLICY

All concerts at the Hilbert Circle Theatre occur regardless of weather. Please plan your travel to and from the Hilbert Circle Theatre accordingly. No Refunds.

TICKET DONATIONS

If you cannot use your tickets, you may also return them to the Box Office as a ticket donation. Tickets must be returned at least one hour prior to the concert. Tickets donated must be tickets that the patron originally purchased from the Indianapolis Symphony Orchestra through IndianapolisSymphony.org or the ISO Box Office (third parties excluded). Unused tickets may be tax deductible. You will be mailed a receipt. 

All Hilbert Circle Theatre ticket sales are final and non-refundable unless the event is cancelled or rescheduled. Note: Artists, programs, prices and times are subject to change.

To make an exchange or donate your tickets, contact the ISO Box Office at 317.639.4300 or visit us at 45 Monument Circle. 
Box Office Hours: Monday-Friday, 10am-5pm and 2 hours before each performance.

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