FAQs

November 2017

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*Click on a question to reveal the answer.

BEFORE COMING TO THE CONCERT


Where do I park?

There are many different options for parking near the Hilbert Circle Theatre including parking garages and street parking. Parking downtown for a concert can range anywhere from $2 to $10. For more information on parking, click here.

Is there handicapped parking available?

Handicapped parking is available in the Express Park Garage located at 20 North Pennsylvania Street. This garage is attached to the east entrance of the Hilbert Circle Theatre. Valet parking is also available for most concerts. For more information, call the ISO Box Office at 317.639.4300.

Is there a dress code?

Many different styles are worn at ISO concerts, from casual, to business casual, to black tie. Wear what you feel most comfortable in.

Are there student tickets available?

Yes, student tickets are available at the $10 price for most concerts. Student tickets purchased in advance are held at will call and require a student ID to claim. For more information on student tickets, click here.

Is there a Senior Discount?

Yes, there is a senior discount available for Evening Classical subscription packages. Please call the ISO Box Office at 317.639.4300 for more info.

Is there an age restriction for concerts?

TThere is no age restriction for concerts but we make a general recommendation for ISO concert attendees to be age 4 and up. No matter what age, everyone is required to have a ticket. The ISO offers a wide variety of concerts for many different ages. See the age recommendations below.

  • Lilly Classical Series: ages 10+
  • Printing Partners Pops Series: 10+
  • Coffee Classical Series: 10+
  • The Stratford Coffee Pops Series: 10+
  • symFUNy Sundays: family concerts geared towards ages 4 -12
  • IPL Yuletide Celebration: 4+
  • Discovery Concerts: Daytime concerts for school groups specifically for students in grades 3-6
  • Community Concerts: 4+

Where are the best seats in the house?

This is a matter of personal preference. Seats on the main floor will get you closer to the Orchestra. When there is a piano soloist some people prefer to sit on the left side of the audience to watch the pianist’s hands. When sitting in the Mezzanine there is a better view of the entire stage and sound travels very well to this area. For those reasons some people prefer to sit in Dress Circle or First Mezzanine.

I left my ticket at home/lost my ticket. What do I do?

For concerts at the Hilbert Circle Theatre, our Box Office will be happy to reprint your ticket for you. You can call at 317.639.4300 and have them resend it, or you can go to the ISO Box Office to pick up your ticket. The entrance is located right next to the theatre entrance off of Monument Circle.

Tickets purchased for any Symphony on the Prairie concert that have been lost or forgotten at home can not be reprinted on site at the Conner Prairie Box Office. New tickets will need to be purchased to allow entry into the amphitheater.

Where should I eat beforehand?

With the Hilbert Circle Theatre conveniently located in the heart of downtown Indianapolis, there are numerous options for dining before and after concerts. Visit our dining recommendations page of the website.

Can I print my tickets at home?

In many cases you can print your tickets at home. If it is too close to the day of the concert, the option will not be available, and you will have to pick up your tickets in will call. If you’re a student purchasing a student-priced ticket, you will have to pick up your ticket at will call and show your Student ID. For all Symphony on the Prairie ticket purchases, you will have to have your tickets mailed or placed in will call.

 

AT THE CONCERT


When do the doors open for ISO performances?

The doors usually open one hour before each performance. For information on specific ISO concerts, reach out to us at 317.639.4300.

What happens if I arrive late?

If you arrive after the concert has begun you will be asked to wait in the lobby area until the first movement has completed or there is a break in playing.

How long do ISO concerts usually last?

It really depends on the performance. Usually, an ISO concert will last about 2 hours, with one 20-minute intermission. You can see most concert run times on any of the event detail pages on the website.

Can I use my cell phone during the performance?

No. Please keep cell phones off or in silent mode during performances in the hall.

Can I take pictures inside the hall?

No. Photography or recording is strictly prohibited.

Who is the Concertmaster and what does he/she do?

The Concertmaster will enter the stage just before the concert is to begin. He or she will walk to the center of the stage and the audience applauds in recognition. The Concertmaster is the orchestra’s front person. They represent the group as a whole and sit first chair in the First Violin section. In May 2007, the ISO selected a new Concertmaster, Zachary DePue. At that time, a Principal Guest Concertmaster, Alexander Kerr, was also selected to fill in when the Concertmaster will be unable to play in a concert.

After the applause, the Concertmaster turns to the orchestra giving a signal to begin the tuning. The Concertmaster also receives acknowledgment from the conductor before the music begins. Symbolically, this acknowledges the orchestra.

About the tuning: The Concertmaster gives a signal to the principle oboe player to play an “A”.  The wind instruments (woodwind and brass) sound first and play the note to check their instruments pitch.  As a team it’s important to have an orchestra in tune with each other.

When do I applaud?

Applause is held until after a complete composition and not given between movements.  When in doubt, refer to your program and watch for the conductor to indicate the appropriate movement or wait until others applaud.

The conductor usually leaves the stage between pieces and will return to the stage to acknowledge continuous applause.  If there is a soloist, the soloist will also leave the stage and re-enter with applause.

Do you have a coat check available?

The ISO does provide a coat check for every concert located just off the Main Lobby near the Encore Lounge. For concerts with high capacity, we will open an additional coat check located on the 2nd floor.

Is the theatre handicapped accessible?

The theatre is handicapped accessible. When purchasing tickets online, you will notice these are marked with an accessible symbol. You can also call the Box Office at 317.639.4300 for more info on the availability of accessible seating.

Will there be food and drink for sale?

The ISO does sell food and drinks prior to the show, during intermission, and after some performances in our Encore Lounge.

Can I take food or drinks into the concert hall?

Out of respect for the artists on stage and repertoire being performed, drinks and food are not permitted in the hall during the Lilly Classical Series. They will be permitted for concerts in other series’ performed at the Hilbert Circle Theatre.

Where is will call located?

For most concerts, will call is located at any Box Office window of the Hilbert Circle Theatre. For Happy Hour at the Symphony and other general admission concerts, will call will be just inside the outer lobby of the front of the Hilbert Circle Theatre on the left hand side.

Is there an ATM inside the theatre?

There is no ATM inside the theatre, but credit cards are accepted at all food, drink, and merchandise stations. If you do need an ATM, the closest available is the Chase ATM located on East Market Street.

Does the ISO have a firearms policy?

Yes, the Indianapolis Symphony Orchestra's Firearms Policy can be viewed here.

 

General FAQ


Are you hiring?

For information on our open positions, please visit our employment page. If we aren't currently hiring for administrative positions, feel free to check out our volunteer page - we are always looking for hard-working volunteers at the ISO, and there are some great perks!

What is the ISO's exchange policy?

You can view the ISO exchange policy here.

Can I get tickets donated (free tickets) for my group?

The ISO donates tickets to over 100 non-profit organizations per year for various fundraisers and events. Visit our ticket donations page to find out how you can request a donation from the ISO.

How many tickets make a group order and what is the discount I receive?

The amount of tickets that constitute a group sale depend on the series. You can visit the group sales page of our website to see these amounts. Groups receive 10% off if they meet the group minimum and also receive specific accommodations depending on the series they are attending.

What does my donation to the ISO support?

When you support the Indianapolis Symphony Orchestra, you’re not only making a sound investment in our music, but also in education, the local economy, and Indiana’s quality of life. Find out what your donation supports by visiting the donors page of our site.

How do I donate online?

You can donate online by simply scrolling down to the bottom of any page of our website and specifying your amount on the bottom left hand side under “Support Us,” or you can visit the Donate section of our website.

How do I sign up to volunteer?

You can find out more about our volunteer opportunities and sign up to volunteer here.

Can I rent the Hilbert Circle Theatre?

Yes, and we have many room options available in the theatre for rentals whether it's a corporate event, meetings, concerts, or weddings. See more info about renting the theatre here.

Do you offer a military discount?

The ISO offers a military discount for our Star Spangled Symphony performances at Symphony on the Prairie. Call the ISO Box Office for more info at 317.639.4300.

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